Tour refund/cancellation policy

I. General regulations:

– Each tour program will have its own cancellation/refund terms and will be published on the website. In case the tour program does not have specific regulations, the general terms specified in this policy will apply
– In case you cannot participate in the tour and need to cancel the tour, please notify in writing (according to the form) sent to the company directly or via email: info@travelmedia.com.vn. Our company does not accept requests to cancel services over the phone. Tour cancellation transactions are only considered successful when we have reconfirmed with the customer
– In case you cannot enter or exit the country due to personal reasons, our company will waive responsibility and will not be responsible for refunding the tour fee.
– After tour registration, if you need to change the departure time or switch to another tour, we still apply the tour cancellation/refund policy according to this regulation.
– The additional costs (if any) that we have to pay to the banking system, payment intermediaries, gift costs... will be calculated to the customer before making the refund.
– In case of forced tour cancellation due to: government social distancing requirements/natural disasters/epidemics/riots/traffic incidents..., we will negotiate with service providers such as : airline/transportation unit/restaurant/hotel/insurance/... to find the best solution and lowest damages to ensure customers' rights
– Refunds for you according to the tour cancellation/refund policy will be made within 3 working days from the date our company confirmed the tour cancellation at the customer's request.
– Tour cancellation time is calculated for working days, excluding Saturdays, Sundays and holidays.

II. Ticket cancellation regulations and service ticket cancellation fees

1. Cancel service from T&T Media Tourism:
– T&T Media Tourism is the direct organizer and operator of the tour, so it always ensures departure according to the announced plan.
– In case we have to cancel the tour, we will notify customers via means such as phone, email and Zalo/Viber applications with the minimum advance notice period:
+ 5 days before departure for domestic tours
+ 7 days before departure for foreign tours
In case of tour cancellation within this advance notice period, our company commits to refund 100% the amount you paid within 24 hours of notification.
2. Cancel service from customer

a. International tour
+ Cancel tour on registration date but 30 days before departure: 30% tour price. In case of tour cancellation within the remaining day, the company will apply a tour cancellation fee according to the prior notice period as below
+ Tour cancellation from 30 - 45 days before departure date: Tour cancellation fee is 30% on total tour price
+ Tour cancellation from 16 - 29 days before departure date: Tour cancellation fee is 60% on total tour price
+ Tour cancellation from 11 - 15 days before departure date: Tour cancellation fee is 90% on total tour price
+ Tour cancellation from 0 - 10 days before departure date: Tour cancellation fee is 100% on total tour price
+ Cancel the tour immediately after the Embassy or Consulate has issued the visa: Tour cancellation cost is 100% tour deposit.

b. tour in country
+ Cancel tour on registration date but 20 days before departure: 30% tour price. In case of tour cancellation within the remaining day, the company will apply a tour cancellation fee according to the prior notice period as below
+ Tour cancellation from 20 - 30 days before departure date: Tour cancellation fee is: 50% on total tour price
+ Tour cancellation from 10 -19 days before departure date: Tour cancellation fee is: 75% on total tour price
+ Tour cancellation from 0 - 10 days before departure date: Tour cancellation fee is: 100% on total tour price

Sign up to receive incentives
& Promotion information

Bạn muốn trải nghiệm những địa điểm tuyệt vời và tiết kiệm hơn? Khám phá bất kỳ địa điểm du lịch nào với ưu đãi khuyến mãi hấp dẫn của chúng tôi. Với giá ưu đãi đặc biệt và gói dịch vụ độc đáo, bạn có thể thỏa mãn niềm đam mê khám phá thế giới mà không cần lo lắng về giá